Feature
Teams and roles
Office groups and tags organize agents, roles control what each member can do, and TOTP 2FA keeps accounts secure.
Included on Professional
01
Office groups and tags
Organize agents into office groups and tag members by team or location, so routing and reporting follow your structure.
02
Member tags drive auto-assignment
Member tags feed auto-assignment, so conversations route to the right group before the least-loaded agent picks them up.
03
Roles: owner, manager, support
Owner, manager, and support roles come with capability keys that control what each member can see and do.
04
Invites with groups
Invite new members straight into their office groups, so onboarding matches your org chart.
05
TOTP 2FA and recovery codes
TOTP two-factor authentication with recovery codes protects every account.
06
Session management
Review and revoke active sessions, so a lost device never stays signed in.
Versus the field
LiveAgent gates roles behind Medium and Zoho behind Enterprise. Office groups, tags, roles, and TOTP 2FA are included on Professional here.
Try EnkaChat free for 14 days
The trial starts on Growth with 5 seats and 100 AI sessions, no payment details required.