Feature
Quick replies
Up to five quick replies with message, route, URL, crypto, and prechat actions automate the answers your team repeats.
Included on Growth
01
Up to five quick replies
Save up to five quick replies per workspace and fire them with a click, so common answers never get retyped.
02
Five action types
Each quick reply runs one of five actions: message, route, url, crypto, or prechat.
03
Route sets the office group
The route action sends the conversation to a specific office group, so it lands with the right team.
04
URL opens externally
The url action opens a link in a new tab, for docs, dashboards, or any external resource.
05
Crypto and prechat actions
The crypto action drives the exchange toolkit and the prechat action starts a pre-chat flow.
06
Master toggle
A master toggle switches quick replies off for the whole workspace when you need to.
Versus the field
LiveAgent gates quick replies behind Small and Jivo behind Basic. Up to five quick replies with five action types are included from Growth here.
Try EnkaChat free for 14 days
The trial starts on Growth with 5 seats and 100 AI sessions, no payment details required.