Feature
Analytics
Overview, AI session, and satisfaction analytics with filters by group, employee, and date.
Included on Growth and Professional
01
Overview
Conversation volume, response times, and resolution trends at a glance.
02
AI session analytics
Track ai_sessions, agent_handled, ai_only, and ai_answers to see how much the AI resolves on its own.
03
Satisfaction
Satisfaction surveys on Professional put a number on how visitors feel about the support they get.
04
Filters by group, employee, and date
Slice every report by office group, employee, or date range to find the signal.
05
Unread counts
Unread counts keep the inbox honest, so nothing falls through the cracks.
Versus the field
LiveChat gates analytics behind Team and Tidio behind Growth. Overview, AI session, and satisfaction analytics are included from Growth here.
Try EnkaChat free for 14 days
The trial starts on Growth with 5 seats and 100 AI sessions, no payment details required.